FAQ - Frequently Asked Questions





What does the price include?

All facilities listed in the room descriptions are included in the room price. To see the facilities, just click on the room name. You can see if breakfast or anything else, such as taxes, are included by clicking on the "Preferences" tab. This information can also be found in your confirmation email, and at your booking panel dashboard.

You'll need a valid paypal account to guarantee your reservation with most hotels. However, we are offering an increasing number of hotels that will guarantee your booking without a credit card. You also will have the option to book a hotel using your credit card very soon. You also will have the option to book a hotel using someone else's credit card, provided you have their permission. In this case, when making your reservation please note the cardholder's name and confirm that you have permission to use their card in the "Special Requests" box.

As soon as you've completed the booking process, a confirmation page will appear. This page shows all of your reservation details, including the booking number and your PIN code, so you can access your confirmation online at My ALBOOKING.AL. We'll also send you a confirmation email with all of your booking information.

Yes, it's easy to cancel or change your booking via our self-service tool at My ALBOOKING.AL Dashboard. Please remember to check the hotel's cancellation policy before making any changes to your reservation. Non-refundable services and other special deals may have a different cancellation policy. Room-specific cancellation information can be found next to the services details column on the services's page.

Your PIN code is the 13-digit unique code in your booking confirmation. Used with your booking number, it allows you to log in to My REGINATRAVEL.AL dashboard. At My ALBOOKING.AL dashboard you can view, change or cancel your booking. Remember to keep your unique code confidential.

If you have a question for a property before you book, please see the information under "Summary" tab of that property on our website. If you can't find your answer there, please contact Customer Service by phone or email, and we'll be happy to ask on your behalf. Once you've booked, you can see the property's contact details in your online booking confirmation. Your confirmation email will also have this information, and you can see it in under Manage Booking as well.

Once you've entered the dates of your stay, the rates will be clearly displayed along with the available room types.

The payment process for your stay varies based on the individual hotel and room type. You can check how you will be charged for your stay in the "Hotel Policies," in the room description under "Preferences" tab and in your booking confirmation.

Most services don't require a payment or deposit in advance. If they do, you can find the details under "Service Policies" on the services's page and in your confirmation email.

Information regarding children and extra beds/cribs can be found under "Hotel Policies." Please take note of the following:

  • Any additional fees for children are not included in the reservation price.
  • During the online booking process, please make your request for any extra bed/crib in the "Special Requests" box provided.
  • If you've already booked your stay, just click the link provided in your email confirmation or at My albooking.al to request an extra bed.
  • We recommend calling the hotel prior to your arrival to guarantee your request. You can find the hotel's contact information in your confirmation email.
You can always contact us to confirm availability before you book.

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